Last updated: October 12, 2026
This Shipping Policy explains how PalmVolt handles shipping for orders placed at palmvolt.shop. Shipping destinations, available methods, charges and any delivery estimates will be shown at checkout before you submit an order. This policy does not limit any rights you may have under applicable law.
1. Shipping availability and costs
PalmVolt can ship only to addresses for which checkout provides a shipping method. If no shipping option appears for your address, we cannot confirm delivery there yet. Please contact [email protected] before placing your order.
Our site may advertise free shipping. Checkout will confirm whether a free shipping offer applies to your address and order. Any applicable shipping charge will be shown before you submit your order.
2. Order processing and delivery estimates
Order processing time is the time needed to prepare an order for dispatch. Delivery time is the carrier estimated transit time after dispatch. Where an estimate is available for your product and address, we will show it on the product page or at checkout before you place the order.
Delivery estimates are not guaranteed dates unless PalmVolt expressly states otherwise. Carrier operations, weather, public holidays, customs processing and other events outside our reasonable control may cause delays. If we cannot dispatch an order within the timeframe stated at purchase, we will contact you with the options required by applicable law.
3. Shipping confirmation and tracking
After your order is dispatched, PalmVolt will send a shipping confirmation to the email address provided at checkout. If tracking is available for your shipment, the confirmation will include the tracking information. It may take some time for a carrier to show the first tracking update after receiving a parcel.
If an order is sent in more than one parcel, the parcels may have separate tracking updates.
4. Address changes and delivery issues
Please check your delivery address carefully before submitting an order. If you need to correct it, contact [email protected] as soon as possible and include your order number. We will try to help before dispatch, but an address change cannot be guaranteed once an order has been prepared or handed to a carrier.
If tracking shows that a parcel is delayed, missing or delivered but you cannot find it, contact us with your order number and tracking details so we can review the available information. If your parcel arrives damaged or contains the wrong item, follow the steps in our Refund Policy.
5. International orders, customs and import charges
International shipping is available only when checkout offers a shipping method for your address. Shipments crossing a border may be subject to customs duties, taxes or import fees. Checkout will show any charges collected with your order where this information is available. If charges are assessed separately by local authorities or the carrier, they may be payable by the recipient under the rules that apply in the destination country.
6. Contact PalmVolt
For questions about shipping, email [email protected] and include your order number if you have one.