Last updated: October 12, 2026
PalmVolt wants you to feel confident when you shop with us. This Refund Policy explains how to request a cancellation, return, replacement or refund for an order placed at palmvolt.shop. Our 30-day return period begins on the date your order is delivered. This policy does not limit any rights you may have under applicable law.
1. Request a return within 30 days
Contact PalmVolt at [email protected] within 30 days after delivery. Include your order number, the item you want to return and the reason for your request. Please wait for our return instructions before mailing an item; we will provide the return address and next steps by email.
For a change-of-mind return, please return the item unused, undamaged and, where reasonably possible, in its original packaging. We may ask for proof of purchase to locate and verify the order.
2. Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us at [email protected] as soon as reasonably possible and within 30 days of delivery. Include your order number and a description of the issue. Photos can help us assess the request. We will work with you on an appropriate solution, such as a replacement or refund. PalmVolt will cover reasonable return shipping for an item we confirm was damaged, defective or sent in error.
3. Return shipping and original delivery charges
For a change-of-mind return, you are responsible for the return shipping cost. Please use a shipping method that lets you track the parcel and keep your proof of postage until the return is resolved. Original delivery charges are refunded when required by applicable law or when the return is due to an error by Pixelbadge.
4. Cancellations
If you need to cancel an order, email us as soon as possible with your order number. We can cancel an order and issue a full refund if it has not yet been dispatched. Once it has been dispatched, request a return under this policy. If PalmVolt cannot dispatch your order within the time stated at purchase, we will contact you with the options required by applicable law, which may include cancelling for a refund.
5. Refunds
After an approved return arrives and is reviewed, PalmVolt will email you with the outcome. Approved refunds are issued to the original payment method, unless applicable law requires otherwise. We aim to submit the refund within 10 business days after approving the return or cancellation. Your bank or payment provider may need additional time to post it to your account.
If the refund has not appeared after 15 business days from our approval notice, contact us at [email protected].
6. Contact PalmVolt
For help with a return, cancellation or refund, email [email protected] and include your order number. We will reply with instructions for your request.