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Choose an item that is offered for sale, review the product and checkout details, enter your delivery information, and submit your order using a payment method shown at checkout. Product listings marked illustrative or sample are display examples and do not offer a physical item.

Payment methods available for your order are shown at checkout before you submit it. The methods shown may depend on your location and order.

Check your spam or junk folder and confirm that you entered the correct email address. If you still cannot find the message, contact us with the name and email used at checkout and any order number you have.

Contact us as soon as possible with your order number. We can cancel an order for a full refund if it has not been dispatched. Once it has been dispatched, request a return under our Refund Policy. We will try to help with changes before dispatch, but cannot guarantee them after an order has been prepared or handed to a carrier.

We can ship only to addresses for which checkout offers a shipping method. If no option appears for your address, contact [email protected] before placing an order.

Any shipping charge and whether a free-shipping offer applies to your address and order will be shown at checkout before you submit your order.

Where a delivery estimate is available for your product and address, it will appear on the product page or at checkout. Estimates are not guaranteed dates unless PalmVolt expressly says otherwise. Carrier operations, weather, holidays, customs, and other events may cause delays. See our Shipping Policy.

After dispatch, we send a shipping confirmation to the email address provided at checkout. If tracking is available, the confirmation includes its details. It can take some time for the carrier to show the first update.

Yes. If an order is sent in more than one parcel, each parcel may have separate tracking updates. Contact us with your order number if a parcel appears to be missing.

Check the latest tracking details and the delivery location first. If you still need help, contact us with your order number and tracking details so we can review the available information.

Contact us as soon as possible with your order number. We will try to help before dispatch, but an address change cannot be guaranteed once an order has been prepared or handed to a carrier. Please check your address carefully before submitting an order.

International orders are available only where checkout offers a shipping method. Customs duties, taxes, or import fees may apply. Checkout shows charges collected with your order where that information is available; charges assessed separately by local authorities or the carrier may be payable by the recipient.

Contact us within 30 days after delivery with your order number, the item, and the reason for your request. Please wait for our return instructions before mailing anything. For a change-of-mind return, the item should be unused and undamaged and, where reasonably possible, in its original packaging. Read our Refund Policy.

Contact us as soon as reasonably possible and within 30 days of delivery. Include your order number and a description of the issue; photos can help us assess it. We will work with you on an appropriate solution, such as a replacement or refund. For an issue we confirm was caused by damage, a defect, or an incorrect item, PalmVolt covers reasonable return shipping.

After an approved return arrives and is reviewed, we email you with the outcome. We aim to submit approved refunds within 10 business days after approval. Your bank or payment provider may need additional time to post the refund. If it has not appeared 15 business days after our approval notice, contact us.

No. Listings marked illustrative or sample are for display purposes and do not promise the supply or delivery of a physical item. Review the listing and checkout details before placing an order. See our Terms of Service.

Color and appearance can vary depending on your screen and device. Please review the product description and images carefully before ordering.

We use the details you provide to respond to your request and handle related customer service. For more information, read our Privacy Policy. Please do not send passwords or full payment-card details.

Use the form above or email [email protected]. For an order question, include your order number and the email address used at checkout.